What's new in Hotjar

There are two sides to every bug 🐛 A frustrating user experience, and a process for fixing it.

The new Hotjar and Jira integration helps you report and fix issues faster, so your users can enjoy a seamless experience. It’s a win-win! 🏆

Here’s how it works:

• Create a Jira issue from a recording in Hotjar. It’ll automatically include a link to your recording for quick access—and quicker fixes.

• Create a Jira issue from a console error in a recording. As well as a link to the recording, it’ll also include information about the error so engineers know what’s happening under the hood.

• Create a Jira issue from a feedback or survey response. It'll automatically include the full response, the URL where they left the feedback, and a link to the corresponding recording if it’s available.

What does that mean for your team? Let’s take a closer look.

Speed up bug reporting

No more copying and pasting recording links into Jira.

When you spot something in a recording, click Share and you’ll see the option to create a Jira issue. You can choose the exact time to start the recording at, and make it public so non-Hotjar users can view it. And thanks to Hotjar’s console tracking, you can also create Jira issues directly from Javascript errors. These errors appear in the console in the recordings player—hover over one to see the option to create a Jira issue.

When you’re analyzing feedback or survey responses, create Jira issues directly from reports of confusing UX or show-stopping bugs. With the full response as well as link to the session recording when available, the team can triage and fix issues even quicker.

Resolve issues and ship faster

Create more actionable bug reports, and give developers the insight they need to reproduce and resolve issues faster.

When you create issues from recordings, console errors, feedback, and survey responses, you can select the Jira project and issue type (task or epic), as well as add a summary and description. Recording links, console error details, feedback, and survey responses are automatically added to the description field, so fixing an issue is easier than before.

The Jira integration is available on Observe Business and Scale plans. Creating a Jira issue from a recording is available on Observe Business and Scale, while creating a Jira issue from console errors is available on Observe Scale only. Creating a Jira issue from feedback and Survey responses is available on Ask Business and Scale. See which plan your site is on.