interviews
May 03, 2023
PingPong’s business fully transferred to Hotjar
We’re happy to announce that Hotjar’s acquisition of PingPong is now complete and PingPong’s business has been fully transferred to Hotjar as of May 3, 2023.
In keeping with our value of transparency, we want to make you aware of some organizational changes and updates to our legal documentation that we’ve made in order to reflect the integration of Engage (formerly PingPong) into the Hotjar platform.
What changes have been made?
The following changes will take effect automatically the next time you access your account or from June 2, 2023, whichever comes first.
- Customer contracts: All PingPong customer contracts now fall under the Hotjar group and all invoices will be issued by Hotjar Limited (a Maltese entity) from this date.
- Data controller: Hotjar Limited will be the controller of any personal data we have about you as a customer.
- Data sub-processors: We’ve updated Hotjar’s sub-processors list and included sub-processors used by Engage. We’ve carried out full legal and security due diligence, reviewed all of their supplementary measures, and signed a Data Processing Agreement (and Standard Contractual Clauses) with these companies. Further information on our approach to data storage and our sub-processors can be found here.
- Legal documents: Hotjar’s Terms of Service, Privacy Policy, and Data Processing Agreement have been updated to cover the usage of Engage as well as Hotjar’s other products. You can review all of our updated legal documents here.
If you have any concerns or questions, you can contact our Support team here.