SPOT UX ISSUES
Use Hotjar to discover UX issues on your site or product
Don’t rely on support tickets alone. Use Hotjar to watch users getting stuck and collect feedback from users when they encounter an issue.
No credit card required
SPOT UX ISSUES
Use Hotjar to discover UX issues on your site or product
Don’t rely on support tickets alone. Use Hotjar to watch users getting stuck and collect feedback from users when they encounter an issue.
No credit card required
1.7 billion user journeys are analyzed in Hotjar each year
Discover issues and prioritize what to fix
Bugs that you never expected to see
Some bugs must be seen to be believed. See the users’ experience live to understand the problem and prioritize a fix.
Hotjar gives me empathy for the user. I can see their experience and see how frustrating it can be.
Benchmark pages side-by-side to spot pain points
Compare average feedback scores on every page and discover the most problematic parts of the user experience.
When I narrow down the issue I can go into Hotjar and look at the Recordings to understand the point of friction.
Hear from users right before they leave
With exit-intent surveys, you can hear from users who ditch your product. Learn what’s missing and what users need.
I ask a simple open-ended question to users who came to my page and through those responses can form a word cloud to analyze their feedback.
Stress test the usability of new features
Run unmoderated interviews to stress test the usability of new features and functionality with your own users. Spot issues quickly and fix them before they impact your bottom line.
“We got much closer to users than we have ever been able to before. The insights gathered continually help us better understand their needs and create experiences that truly help them achieve their goals.”
Over 126,500 people spot bugs using Hotjar
StudentCrowd found that on mobile devices their CTA wasn’t visible. In one change they grew conversion by 55%.
We wouldn't have been able to identify the problem without Hotjar.
Audiense noticed that conversions had flat-lined overnight. Data didn’t reveal why, but Hotjar showed the password validator was broken.
We discovered that the feature was broken, so we fixed it and conversions went back up immediately.
Wlydsson found an issue where a user’s checkout cart would empty upon reaching the checkout. This one fix grew sales by 30%.
We couldn't have fixed it so quickly without Hotjar.
Okay, but how does Hotjar actually work?
Understand how users really experience your site.
Hotjar is an intuitive, visual way to discover, consolidate, and communicate user needs.
Heatmaps visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave. Learn more
Troubleshoot issues and make the right prioritization calls
Don’t rely on gut instinct and hearsay. See exactly what your user experiences and fix problems as they arise.
No credit card required
